Privacy Policy
Last updated: July 2, 2026
This page is maintained by Althera Alternative Care ("Althera," "we," "us") to explain how our website at altheraclinic.com handles information about visitors and prospective patients. It describes our website practices only; the Notice of Privacy Practices you receive at the clinic governs how we handle protected health information (PHI) in a clinical setting.
Information we collect
- Information you submit through forms — name, email, phone, appointment preferences, IV Match Quiz answers, and messages you send us.
- Automatic technical data — IP address, browser, device type, referring URL, pages viewed, and time on page, collected through cookies and standard server logs.
- Language preference so the site can display in English or Spanish.
How we use information
- Respond to consultation requests and quiz submissions.
- Send appointment confirmations and follow-up communications you request.
- Operate, secure, and improve the website.
- Comply with legal obligations.
Health information
Althera is a healthcare provider. Protected health information created during clinical care is handled under our clinical Notice of Privacy Practices and applicable state and federal law. Information submitted through this website (for example, quiz answers or a consultation request) is used to reach out to you and coordinate care; it is stored on access-controlled infrastructure.
Sharing
We do not sell personal information. We share information only with service providers who help us run the site and clinic operations (for example, secure database and email delivery vendors), or when required by law. These providers are contractually limited to using data for the services they provide to us.
Cookies and analytics
See our Cookie Policy for the categories of cookies used and how to manage your choices. You can change your preferences at any time from the cookie banner or by clearing your browser storage.
Your choices
- You can opt out of non-essential cookies from the banner.
- You can email hello@altheraclinic.com to request access to, correction of, or deletion of personal information you have submitted through the site, subject to any recordkeeping obligations that apply to healthcare providers.
- Depending on your state of residence, you may have additional rights under state privacy laws. Contact us to exercise them.
Data retention
We retain website submissions for as long as needed to respond to your inquiry, deliver care you request, and meet legal or recordkeeping requirements, after which they are deleted or de-identified.
Security
We use commercially reasonable administrative, technical, and physical safeguards including encrypted transport (HTTPS), access-controlled storage, and role-based access to help protect information. No system is perfectly secure, and we cannot guarantee absolute security.
Children
The website is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy from time to time; material changes will be posted here with a new "Last updated" date.
Contact
Althera Alternative Care
1100 San Mateo NE, Suite 4, Albuquerque, NM 87110
hello@altheraclinic.com · (505) 322-2411