We think of “virtual visits” as a supplement to good primary care – not a replacement for in-person care. Generally, if the issue does NOT require a physical exam, a virtual visit may suffice. For simple acute care issues (e.g. allergies, ankle sprain, acne etc.) and some chronic issues especially those where patients are well controlled (e.g. diabetes, hypertension, etc.) can largely be managed via virtual visit, phone or text message communication. Any issue which requires a physical exam (e.g. coughs, sinus infections, ear infection, new pain, etc.) we will recommend a traditional clinic visit.